Troubleshooting
Resolving Tableau Invalid Filter
Issue When you try to view a Tableau report in the portal, you receive an unknown server error similar to the one below. Resolution There are 3 options for clearing this error. Try each option until you find one that works. If you cannot resolve this ...
Issues Logging into the TABS Web Portal or Excel
Issue: When you try to log into the portal or Excel, you get an error saying the selected account does not exist. Solution: NOTE: If your account isn't connected to Windows and you have to enter your email address at the start, these directions won't ...
Unblock Excel Files Containing Macros
Note: Some users are experiencing blocked Macros in Excel. If you receive that message, please follow the instructions below or via this link: Unblock a File with Macros In most cases you can unblock macros by modifying the properties of the file as ...
Excel Authentication Error
Issue When you open Excel a TABS connected Excel report and attempt to sign in using your credentials, an authentication error occurs. Examples of errors: AADSTS50011: The reply URL specified in the request does not match the reply URLs configured ...
When Will Nielsen Reports be Refreshed?
We receive data from Nielsen every 28 days. Generally we receive this data 10-11 days after the Nielsen period end date and it takes us a day or two to process the data. Our goal is to provide fresh Power BI reports by the Friday of the week we ...
Reports Will Not Load in the Portal
Issue: Reports will not load in the Chrome browser as shown below or you get a login screen when you try to view a report. Troubleshooting Steps Reports not loading can be caused by a browser setting that blocks cookies from 3rd parties. To check ...
Resolving Blank Screen on Login Issue
Browser Support Supported browsers for the TABS Insight Portal include the latest versions of Chrome, Firefox, and Microsoft Edge. We do not support Internet Explorer. Troubleshooting If you see a blank screen upon logging into the portal check your ...