SSO Access Issues

SSO Access Issues

If your organization uses Single Sign-On (SSO), access to the portal is determined by group membership at login. Group membership is managed by your organization and sent to us during authentication. Individual user access cannot be adjusted directly in the portal. 

Why This Happens
Most SSO access issues occur when the group information sent during login does not match the access required in the portal. Common causes include:
  1. The user is not assigned to the required group
  2. The group name does not exactly match the configured access group
  3. Group membership was updated recently and has not yet propagated
  4. Group claims are not being sent correctly by the identity provider
All of these are controlled within your organization’s identity system.

What to Do
  1. Confirm group membership with your organization
    Ask your internal IT or identity administrator to verify that you are assigned to the correct SSO group(s) and that the group names match what is configured for portal access.
  2. Log out and restart your browser
    After any group changes are made, log out of the portal, close your browser completely, then sign in again to refresh your session.
  3. Allow a short time for changes to propagate
    Group updates may take a few minutes or a few hours  to apply.

    • Related Articles

    • Issues Logging into the TABS Web Portal or Excel

      Issue: When you try to log into the portal or Excel, you get an error. The errors below are examples of what you might see, however there other errors can be associated with this issue. Solution: Attempt to log in, but instead of logging in with the ...

    • Accessing Excel Files in the Portal and Editing Steps

      Steps to Download Content and Sign into Connected Excel Make sure your version of Excel meets the requirements, here.  Log into the Portal and click the Files tile in the landing page.  Hover over an Excel file to download and click it to download.  ...

    • Altering Screen Resolution

      Change the screen resolution on reports to adjust the visual to fit the screen of your device. To access different view options, click on the screen icon in the upper-right corner above your report. Actual Size Fit to Page Fit to Width Fullscreen ...

    • Power BI - Managing Content with Power BI Folder Management Tool

      Customers with Power BI can manage their reporting content using our Power BI Folder Management tool. Creating folders is one method to help your end users easily find the reports that are most relevant to them. The Power BI Folder Management ...

    • Logging into TABS Insight Portal for the First Time

      Welcome to the TABS Insight Portal! The directions below will outline how to log onto the platform for the first time.  NOTE: Internet Explorer is not supported. Please use Firefox or Chrome.    Initial access to the portal must be activated on our ...