Resolving Blank Screen on Login Issue

Resolving Blank Screen on Login Issue

Browser Support

Supported browsers for the TABS Insight Portal include the latest versions of Chrome, Firefox, and Microsoft Edge. We do not support Internet Explorer. 

Troubleshooting 

If you see a blank screen upon logging into the portal check your browser to ensure you're not using Internet Explorer. If you're using Chrome or Microsoft Edge follow the directions below. Contact support if you're using a browser other than Chrome or Edge. 
 

CHROME & MICROSOFT EDGE

  1. Go to the drop-down > More Tools > Developer Tools. 


  2. Select the Application tab. 


  3. Choose Storage from the list on the left then ensure that the "include third party cookies" box is checked. Click the Clear Site Data button. 


  4. Right click the refresh button in the browser and select Empty Cache and Hard Reload.